Motorola Solutions Compass Decision Management System™ (Compass) offers an intuitive operational interface that supports the decision-making process for control room security operators and managers. From a single pane of glass, it provides organizations with a companion application that helps to improve consistency and effectiveness of response actions when presented with better insights from all their connected safety and security systems: video management, access control and key management, fire and intrusion detection panels, VoIP intercoms, telephony and public address, building automation and management, and IoT devices. Compass minimizes operator error as the training required to handle incidents is minimal.
STANDARD OPERATING PROCEDURES
Security Operations teams can design step-by-step procedures so that team members are guided on the specific actions they must follow for each scenario, including the handling of technical issues. These are actions that allow for interaction with security and safety devices and making phone calls or sending emails.
KEY PERFORMANCE INDICATORS (KPIs)
Team and service providers’ performances can be measured so that performance bottlenecks and training gaps can be detected. Detailed timing of SOP execution allows the Security Manager to improve SOPs so that execution times are reduced and accuracy is improved.
AUTOMATED INCIDENT REPORTS
Automatically generates incident reports based on the execution of each SOP, including operator’s comments, snapshots, phone calls and video clips. This way, information is organized, auditable and easily accessible. When different operators collaborate on handling an incident, the report will detail the actions each operator took.
BUSINESS INTELLIGENCE
Compass helps organizations get the best return on investment from their assets by ensuring they are performing at their optimum level at all times. Different variables can be used to create graphics and charts, providing quick and easy to understand insights.
